Last Updated: January 3, 2025

We are dedicated to providing high-quality digital software to our valued customers. This fulfillment policy outlines the terms and conditions regarding the delivery and access to our digital products. By purchasing from us, you agree to the terms outlined in this policy.

1. Order Processing

1.1 Immediate Access: Upon successful payment, you will receive an email confirmation containing the download link or access credentials for your purchased digital goods and online training. This email is typically sent within minutes of your purchase. If you do not receive this email, please check your spam or junk folder before contacting our support team.

1.2 Email Accuracy: Ensure that the email address you provide during the purchase process is accurate and current. We are not responsible for any delays or non-receipt of access details due to incorrect email addresses provided by the customer.

2. Software Delivery

2.1 Download Links: Software delivery is done via mobile app or Web browser. You may access links here.

3. Login Details: Your login credentials and instructions on how to access Serenity will be sent to you via email. Please keep this information secure and do not share it with others.

4. Refunds and Cancellations

4.1 Refund Policy: Due to the nature of software, all sales are final. We do not offer refunds or exchanges once the purchase is completed and access is granted, except in cases where the software is defective or not as described.

4.2 Defective Goods: If you encounter any issues with our software product, please contact our support team within 7 days of purchase. We will investigate the issue and, if necessary, provide a replacement or correct the problem.

5. Customer Support

5.1 Contact Us: For any questions or issues related to your order or for technical assistance, please contact our customer support team at support@serenityconnect.com. Our support team aims to respond within 1 business day.

6. Updates to This Policy

6.1 Policy Changes: We reserve the right to update or modify this Fulfillment Policy at any time. Any changes will be posted on our website with the updated effective date. It is your responsibility to review this policy periodically to stay informed of any updates.

7. Governing Law

7.1 Jurisdiction: This Fulfillment Policy shall be governed by and construed in accordance with the laws of Colorado, USA, without regard to its conflict of law principles.

WE APPRECIATE YOUR BUSINESS AND ARE COMMITTED TO PROVIDING YOU WITH EXCEPTIONAL DIGITAL PRODUCTS AND ONLINE TRAINING EXPERIENCES.

Contacting Serenity App

Please also feel free to contact us if you have any other questions. You may contact us at support@serenityconnect.com or at our mailing address below:

Serenity App, Inc.

1550 Larimer Street

Suite 471

Denver, CO 80202