Secure Messaging Enables Care Providers, Older Adults, and Families at The Radcliff to Care Together
DENVER, CO, May 2, 2023 – Serenity, the leading provider of senior care communication and collaboration services, is pleased to announce its latest partnership with The Radcliff Assisted Living community. Serenity’s collaboration with Amazon Alexa Smart Properties (ASP) for Senior Living at The Radcliff represents thought-leadership for the new generation of care. Pairing ASP-managed, Alexa-enabled devices with Serenity’s cutting-edge HIPAA-compliant communication technology is streamlining care coordination for seniors by alleviating staff burden, fostering resident engagement, and promoting crucial family connectedness in real-time.
“Serenity and Amazon’s collaboration to help deploy ASP-managed, Alexa-enabled devices for our property has proven to be a game changer for my team,” said Alan Scimeca, Executive Director and CEO of The Radcliff. “Prior, they were constantly moving from one call button to the next. Now, they are able to more easily communicate with older adults and their families to provide for their needs. Further, working with Serenity and Amazon has allowed us to identify and smooth out growing pains we were experiencing across the organization. A true win-win for us.”
The Radcliff has experienced significant growth as a leader in independent living, assisted living and memory care in the greater Chicago area. However, with this growth came increased communication challenges for clinical teams, diminishing their ability to maintain the high quality of care that older adults and families have come to associate with The Radcliff.
Serenity’s platform reduces the variability in care by creating a centralized place for seamless interaction among care teams, senior residents, and their families. The care team members can easily communicate with each other and their residents in real time, reducing the risk of misunderstandings and errors. Similarly, residents and their families can stay informed on care plans, appointments, and other critical updates without lengthy phone calls, email exchanges or non-secure text messaging for information sharing.
In addition to using Serenity’s Web and mobile services for streamlined communication between providers, staff and family members, The Radcliff leverages Amazon’s Alexa voice AI and video technology powered by the Serenity platform. This secure closed API and Alexa-enabled Echo Show devices provide residents with a digital concierge that is tailored to their needs. This personalized service simplifies and enhances their experience, fostering a greater connection with the world around them, and allowing the community to push out timely messages to individuals or all residents.
With smart coordination and integrated, consolidated communication, Serenity’s skill meets providers, care teams, families, and most importantly, older adults, where they are. Serenity’s proprietary HIPAA-compliant messaging drives communication, education, and collaboration across mobile, Web and smart assistant devices. Serenity’s cutting-edge technology reduces staff burden while increasing resident engagement and vital family connectedness.
“We’re thrilled to work with Amazon and the team at The Radcliff to revolutionize what it means to communicate across the senior care continuum ,” said Katherine Wells, CEO and founder of Serenity. “At Serenity, we want everyone to be able to ‘care together.’ The immediate impact we’ve seen at The Radcliff truly embodies this mission.”
The Radcliff has seen an immediate impact using Serenity, including:
- Productivity: Streamlined communication has helped to increase efficiency and productivity for The Radcliff nurses, allowing them to provide high-quality care.
- Collaboration: Real-time updates through Serenity means everyone is on the same page – from family members to providers.
- Engagement: Families now see what’s going on with Mom or Dad at any given moment, allowing families to stay connected and engaged wherever they are.
To experience the power of communication and collaboration, visit: https://serenityconnect.com/
Serenity is the only network that allows aging service providers, older adults, and their loved ones to “care together.” Our web, mobile and Alexa assistant products power the network to enable real-time, HIPAA-compliant communication, collaboration, and education. Providers and communities increase revenue and lower expenses, while families and older adults get better care and greater peace of mind. Care together at serenityconnect.com.
ABOUT THE RADCLIFF
The Radcliff, based in Wood Dale, Illinois, offers Independent and Assisted Living along with more advanced Memory Care options for older adults in the greater Chicago area. While Independent Living provides a perfect environment for active seniors looking for a maintenance-free lifestyle, memory care provides comprehensive and compassionate care for those with Alzheimer’s, Dementia and other forms of memory loss. Memory care offers structured programs that provide the stability of a routine while maximizing independence. All three levels of care allow our residents to have the social opportunities and amenities of a luxury residence. Learn more at the-radcliff.com.